Arcade Runner Privacy Policy

Thanks for playing with us!

This document details what personal information we collect, how we do it, and for what purposes. We explain how you can exercise your rights and choose your options.

We also establish the Contract Conditions to govern your relationship with Josep Pons Games.

If you have any questions or require any clarification or additional information, please do not hesitate to contact us.

Privacy Policy

We collect information to improve your experience and our relationship, always openly, trustworthily, and legally.

This data collection is essential for giving you access to the service, providing you with support, addressing your requests and questions, and guaranteeing functionality. This is always based on respecting your privacy and rights and we offer you all the necessary information and our collaboration to guarantee that privacy.

What data do we collect in the App?

All our forms have the * symbol next to obligatory data. If you do not provide said data or if you do not give us permission to access certain smartphone elements, we cannot then register you as a user or we may deny you part or all of the service which depends on that data.

You are free to enter the optional data, such as profile configuration, photo, screen name, etc. You can also modify certain information that you have provided: use the application’s control panel, the settings, or the permissions within the settings of your smartphone.

Your Android or iOS system will ask you for permission authorizations, such as permission to use location data, which is collected so we can offer you services in your region. If we ask for any extra permissions, your phone will also display the specific authorization message. If you do not give these permissions, the service cannot be provided or its usability will be reduced.

User data

When you install the App, a user ID is generated via the store you use. When it is installed, the App creates its own folders which store its contents when it is used. ID data is, in principle, anonymous.

Statistical data collected when the games are used

Once you access the App, we create analyses, statistics, and measurements to improve that App: Differentiating between users via an exclusive and anonymous ID for the device, what the user sees, the device’s OS, or when the Application is used. This data is stored locally and sent to the analytical tool in batches.

The IDs remain the same if the Application is updated but if it is uninstalled and reinstalled, a new ID is created.

Identifiers, the IP address, the ID of the device and Application, location data at the city/province/country level, and player connections may be gathered via Appsflyer.com.

In terms of your device, data regarding the model, brand, and operating system may be collected.

We may also collect information about the use of the games, such as the date and time stamps of game events, interactions with our teams and advertising commitments and support for content developers, and registrations of transactions, or evidence of the use of cheat software or modified versions of the games.

Information received from third parties

If you link the App to external platforms or social networks (Apple or Google Play), certain activities could be published and content could be shared on them. We can associate your game profile with your account on the platform and receive your third-party identification, name, avatar details, and city-level location. If you give our game permission, we may also collect your email address, friends list, and date of birth.

When you make payments in the games, we receive information from our payment processors about the transactions, including your Apple ID number for Apple, your postcode and state for Google, and user ID and transaction data via the Amazon Store.

We use analytical software from Firebase, and advertising software from Google Ads. These include your user ID and information about your interactions with the advertising shown in our games for mobile devices.

The information will be stored on servers in the EU but when American marketing and analytical applications are used, USA servers may be used, if they fulfill a level of requirements similar to those of the EU when adhering to the Privacy Shield.

We receive information from our mobile analytics partners to measure the performance of marketing campaigns or to detect fraud within them. This includes advertising ID, IP address, location, and information about each transaction.

Exclusion of minors

Arcade Runner is not aimed at children, although it can be used by them, under their rating, in a family environment with adult supervision from the device owner. When children aged under 16 use our games, we recommend that they obtain permission from a parent or guardian and we recommend that the parents or guardians delete the cookies from their browser and take the steps indicated in our policies to minimize the data collected. 

Some of our games have reduced functionality if the player is aged under 13 or aged between 13 and 16.PEGI ratings indicate a game’s suitability for certain ages, based on its content, but even though a game may be suitable for children (if it does not contain violence, for example), that does not mean it is aimed at them. The table below shows a list of age restrictions by country:

• America
• Chile: over 14
• Colombia: over 14
• United States: 13
• Peru: over 14
• Venezuela: over 14
• Asia
• South Korea: over 14
• Vietnam: over 15
• Caribbean
• Aruba: over 16
• Caribbean Netherlands: over 16
• Curaçao: over 16
• Saint Martin: over 16
• Europe
• Austria: over 14
• Belgium: over 13
• Bulgaria: over 16
• Croatia: over 16
• Republic of Cyprus: over 13
• Czech Republic: over 13
• France: over 16
• Germany: over 16
• Greece: over 15
• Hungary: over 16
• Ireland: over 16
• Italy: over 14
• Lithuania: over 14
• Luxemburg: over 16
• Holland: over 16
• Poland: over 16
• Romania: over 16
• San Marino: over 16
• Serbia: over 15
• Slovakia: over 16
• Slovenia: over 16
• Spain: over 14

For what purposes do we process your personal data?

• Giving access to the services of the Application or game, identifying you on it, and giving you support.In-game purchases.
• Sending push notifications, which may be advertisements, if you activate them.
• Carrying out analyses and measurements on the App, anonymously and with disassociated or aggregated data, and sharing this information with the company that provides us the analytics application on the market, to optimize our products and services.
• Billing. Carrying out the corresponding transactions. Declaring the pertinent taxes.

What are the legal grounds for processing your data?

The acceptance and consent you give when you download the App, accept this policy via a contractual relationship, and authorize the use of certain data via the checking of the corresponding boxes or buttons.

Our legitimate interest is improving the Application, the creation of profiles, and analyses, providing information about our games, informational newsletters and advertising campaigns, and any interaction with them.

Do we include personal data from third parties?

We only process the data of the owners. 

What security measures do we apply?

We have the optimum level of security, with technical resources and measures to avoid the loss, misuse, alteration, unauthorized access, and theft of your personal data, bearing in mind the state of the art, the nature of the stored data, and the risks to which it is exposed.

We assume no liability arising from technical issues or failures in computer services, when these occur during connection to the internet network, or when they may be caused by third parties via illegal interference which is beyond our control.

Your personal data will be encrypted when it is transferred.

To which recipients is your data transferred?

It will not be transferred to third parties, except in cases of legal obligations such as transfers to tax authorities. Payment collection management is carried out by the store in its capacity as the data controller, depending on the payment method you use.

It will be transferred to autonomous developers or service providers only for certain tasks and when they have signed a service provision contract that obliges them to maintain the same privacy level as we do.

Any international data transfer that occurs due to the use of American applications will adhere to the Privacy Shield agreement, which guarantees that the American software companies will comply with European data protection policies concerning privacy.

Advertising partners

We work with advertising partners who help us to install the analytics and advertisements in our games. They are all based in the European Union or the United States and they adhere to the Privacy Shield agreement, which allows the transfer of information between the USA and Europe.

Our partners are:

Google Admob

Your rights

• You have the right: To know whether or not we are processing your data.
• To access your personal data.
• To request the rectification of your data if it is incorrect.
• To request the deletion of your data if it is not required for the purposes for which it was collected or if you withdraw any previously given consent.
• To request the limitation of the processing of your data in certain circumstances, in which case we will only keep it following current regulations.
• To data portability, so that your data will be provided to you in a structured, commonly used or machine-readable format. If you prefer, we can send it to the new data controller you designate. This is only valid in certain circumstances.
• To file a complaint with the Spanish Data Protection Agency, if you believe we have not acted in the correct manner.
• To withdraw, at any time, your consent to any processing to which you previously agreed to.

California Consumer Privacy Act (CCPA)

If you are a user of our services and a resident of California, you will be protected by the California Consumer Privacy Act (CCPA) in addition to the previous provisions. This regulation obliges companies to declare whether they sell personal data. In this regard, Josep Pons Games is seriously committed to the privacy of its users and does not sell its users’ personal data to third parties.

The right to access your personal information

You have the right to request that we disclose the specific categories and data related to your personal information, including all information that can be reasonably associated with you or your home and that we have collected in the previous 12 months and still keep. If applicable, we will also notify you about:

• The types of sources we use for the collection of personal information.
• The objective or business purpose for which we collect the information.
• The categories of service providers with whom we share information.

In certain circumstances, when you request access, we may not be able to disclose the personal information, although we will justify the reason for this refusal. Specifically, we will not disclose information:

• When it must be legally available to the registers of the federal, state, or local government;
• When its disclosure creates a conflict with federal or state law;
• When it is pseudonymized information or aggregated information about consumers;
• When it is a consumer report that we have obtained from a credit agency;
• When the disclosure creates a substantial, articulable, or unreasonable risk to the security of that personal information, to your account with us, or to the security of our company’s systems or networks; or
• When it is information related to your social security number, driving license number, or any other government-issued number, your bank account number, any medical insurance number or medical ID, or any account password or security question or answer.

The right to request the deletion of your personal information

You have the right to request that we delete any personal information that is about you and that we may have collected. Upon the reception of a verifiable request, we will delete your personal information from our registers and we will notify the service providers which may have accessed your data so that they can also delete it from their registers.

However, we may reject the request to delete your personal information when necessary under the following circumstances:

• To complete the transaction for which the personal information was collected, providing requested goods, services or that which can be reasonably expected within the context of our current business relationship with you, or if you form a contract with Josep Pons Games;
• To detect security incidents, to protect against malicious, deceitful, fraudulent or illegal activities; or to prosecute those responsible for that activity;
• To identify and resolve errors which may harm current expected functionality;
• To exercise freedom of expression, to guarantee another consumer’s right to exercise their right to freedom of expression, or to exercise another right determined by the law;
• To comply with the Electronic Communications Privacy Act of California in accordance with Chapter 3.6 (from Section 1546) of Title 12 of Part 2 of the Criminal Code;
• To participate in public or peer-reviewed scientific, historical or statistical research of public interest which complies with all other applicable laws on ethics and privacy, when our deletion of information may make impossible or seriously harm the success of said research, if you have provided your informed consent;
• For exclusively internal uses, bearing in mind your reasonable expectations based on your relationship with us;
• To fulfill a legal obligation; or
• To use your personal information internally in a legal way that is compatible with the context in which you provided the information.

General Contract Conditions

When you download and install the Application, use it or access our service by any means, you accept the General Contract Conditions which are detailed below and which govern your relationship with Josep Pons Games as regards your use of its games, websites and all other services.

IF YOU DO NOT ACCEPT THESE SERVICE CONDITIONS, PLEASE DO NOT INSTALL, USE OR ACCESS THE SERVICE IN ANY OTHER WAY.

IT IS NOT PERMITTED TO USE THE SERVICE WHERE IT IS PROHIBITED.

Conditions of use

The Application is accessed via downloading from the APP STORE of Google Inc., the Apple Store from Apple, or from any other device applications distributor that we supply. In no circumstances will any license or download from an unauthorized third party be valid.

The Apps consist of games with in-game purchases and with various themes.

Acceptance of the conditions and the use of the games entails your express, full, and unreserved conformity with those conditions. If you do not agree, you must quit the App that uses the offered services. The services are used under your sole and exclusive responsibility.

The developer may unilaterally delete or modify the service conditions and content at any time. It can also restrict access to the service. If possible, it will inform users of any changes via the platform. New conditions will be valid from the moment of their publication and you will have to accept those changes or stop receiving the service.

These conditions are presented before you enter into the contract and the processing of your personal data. You can consult them again at any time. If any clause is declared void, it will be deemed not included, without affecting the other conditions.

We do not control or approve any content you publish yourself. You are responsible for everything you publish and everything you do with your account.

User license

When you accept the Conditions, we grant you a user license for installing the App on your device and for using it, with the features and services which are provided in the current version of the game but which could change in the future.

You undertake to not use the service in any way which is not expressly permitted in the conditions.

The developer is the owner of the intellectual and industrial property rights over the App, including the graphic design, contents and databases which may be included in it.

The license is limited and non-exclusive and in no circumstances can users:

• Transfer rights, sublicense, lease, distribute or grant rights over the game to a third party.
• Remove the technical measures for software protection.
• Make or allow any modification, translation, decompiling, or the carrying out of any type of reverse engineering.
• Separate the App’s services or components to use them on different devices or in further development.
• Delete or hide any notice regarding the App’s copyrights or intellectual property.
• Use the Application for business purposes or any purposes that are simply different from the provided services, or in an unauthorized manner, or in a way that may cause interference to accounts, networks, data, or persons.
• In any way transfer, duplicate, copy, publish, distribute, or provide the services, the source code, or any part of the software, unless express authorization to do so is obtained.
• We reserve the right to make modifications and improvements to the Application and you will be offered the updates so that it functions correctly. It is recommended that you keep the Application up-to-date.

Unauthorized use of the information contained in the App, along with any damages caused to intellectual and industrial property rights, may lead to the filing of the corresponding lawsuits and, if applicable, the liabilities arising from said suits.

The rights over the content belong to the company that owns the App or the third party that has permission to use it and said contents are protected by law. The content includes brands, logos, trade names, distinctive symbols, services, content, text, photos, graphics, images, software, links, and any information.

Any unauthorized reproduction, distribution, public communication, commercialization, or transformation of the content constitutes an infraction of said rights. Any damages caused may lead to the filing of legal actions and to civil and/or criminal liabilities.

We are authorized to manage the consumer’s acquisition and payment of the App via the website or store where they downloaded it.

In terms of content that is published or provided by the user and which may involve copyrights, you grant us permission (free, unlimited, worldwide, non-exclusive, and perpetual) to use, copy, distribute, and show said content on other websites, including social networks.

Legal age

We do not process the data of minors aged under 16 and do not permit them to access the App. Please do not provide their data or give them access if they are underage. Compliance with this requirement is your responsibility. If we suspect that you are not complying with this requirement, we will delete the account without notice. We show exceptions based on the legal regulations of each region in our Privacy Policy.

Conditions of the offered services

To access you must click on the Application logo. There are no passwords, and you are responsible for the custody of your smartphone, we recommend that you use a phone-locking password or fingerprint and that you keep it in absolute and the strictest confidentiality. Never use patterns. If more fields are required, we will request them.

The service is free but has in-game purchases that use your Google Play or Apple Store account, or the account of other stores which we may use in the future. Payments are confirmed immediately and we provide you with the purchased products straight away.

You are responsible for any false or inexact statements you make and for the damages which they may cause.
It is not permitted:

• To publish any content which may contravene the law of your country, which is malicious, over which you have no rights, or which may be cruel to animals.
• To use software or code that is malicious or which may contain a virus or software that is designed to gain unauthorized access to third-party computers or servers, or designed to interrupt, destroy, or limit the functionality of any software.
• To defame, threaten, harass, or supplant users or to violate their privacy.
• To send junk or chain mail, etc.

Prices, applicable taxes and duties

The applicable prices of the in-game purchases are shown in the App in euros and include tax. The Store controller automatically translates them to your local currency and adds the corresponding taxes.

Cancellation of the right of withdrawal

By law, there is a right to withdraw from a contract within 14 calendar days after you make a purchase, but this does not apply to computer programs and applications with online downloads given that, due to their nature, the files are installed immediately on the user’s computer and can be used permanently or as long as that computer is not connected to the internet.

Returns for malfunctions

Google allows you to return your purchase within 2 hours, on specific grounds. Apple allows returns if the content is not installed. For both sites, the only admitted cause for a legal return is if the application does not work, although if you have downloaded it, played it, and then purchased it, we will deem that it worked correctly previously. Furthermore, Google analyzes devices before making a download to find out whether or not that download will work. Apple knows that a device is one of its own models and that the Applications work.

Therefore, we may ask you for information to check that it has not functioned since you made the purchase, and we will reject all unjustified or abusive requests. If you do not receive the products you purchased in the game, please contact us and we will look into what occurred. We will attempt to provide you with the product and we will only reimburse the amount you paid if this is not possible.

De-registering

You can uninstall the App whenever you want. We can de-register you or stop providing the service with no prior notice, simply by notifying you of such, and with no liability. You will not be reimbursed for purchases made in the Applications although while the App is still installed on your device you will still be able to use the offline parts.

Liability

The Application is shown in its current state of development and the features which it has at any point in time are always adapted to the services on offer. We solely and exclusively guarantee its suitability for the services offered and for the platform or operating system for which it was developed.

In no circumstances do we guarantee the availability of the services or the veracity of the advertisements that may be offered through the App, seeing as these depend on circumstances outside of our control, such as the availability or correct function of the device or terminal on which the App is installed or the telecommunications networks. We will not be liable for damages of any nature that may arise from the aforementioned lack of availability, accessibility, and functionality of the services when this is due to the previously stated reasons.

We do not assume any commitment to upgrades or continuity maintenance, and therefore at any time, the App may be replaced or simply cease to be available, with no obligation or liability regarding the users.

Applicable law, jurisdiction, and validity

These Conditions are governed by Spanish legislation and were originally written in Castilian Spanish. In the event of doubt, the Castilian Spanish version shall be prevalent over any translation errors.

As the consumer has the benefit of protection laws, they can file claims or lawsuits from the jurisdictional area of their home address. Expressly renouncing any other jurisdiction, both parties subject themselves to the Courts and Tribunals of Seville (Spain) in the following circumstances:

– If the purchaser’s home address is outside the European Union and in a country with no bilateral or multilateral agreement with Spain which impedes the possibility of fixing express submission to a jurisdictional area;

– If the matter concerns a sale-purchase made by a company that is acting within its business or professional framework.

Resolution of online disputes

Suppose you are a citizen of the EU, according to Regulation (EU) 524/2013 on online dispute resolution for consumer disputes (ODR). In that case, we hereby inform you that as a consumer you are entitled to proceedings to resolve the various suits that may result from online sales in the EU.

• EU ODR (online dispute resolution) Platform
• Get more information here